Loki Privacy Policy

Last updated: April 14, 2026

At Loki, we are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our online casino services.

Information We Collect

We collect personal information lawfully and fairly, including your full name, date of birth, residential address, email, phone number, and government-issued ID for account registration and identity verification. Financial details such as payment methods, transaction history, and source of funds are gathered to process deposits, withdrawals, and comply with anti-money laundering (AML) obligations. We also collect gaming activity data like betting patterns and session duration, plus technical information including IP address, device details, and cookies during platform use.

How We Use Your Information

Your information is used for account creation, management, and identity verification to ensure compliance with Australian gambling laws. We process it to handle payments, prevent fraud, monitor security, and provide personalised gaming experiences and recommendations. Data also supports responsible gambling measures, customer support, marketing communications, and regulatory reporting to authorities like AUSTRAC.

Information Sharing

We disclose personal information only as permitted under Australian privacy laws, such as to regulatory bodies, law enforcement, or the Australian Transaction Reports and Analysis Centre (AUSTRAC) when legally required. It may be shared with trusted service providers like payment processors and identity verification services, who are bound by confidentiality agreements and must comply with the APPs. We do not sell your information to third parties.

Data Security

We implement robust security measures including encryption, secure servers, and access controls to protect your personal information from unauthorised access, loss, or misuse. Regular security audits, firewalls, and monitoring systems help prevent fraud and data breaches in line with our obligations under the Privacy Act 1988. Data is retained only as long as necessary for legal, regulatory, and business purposes, typically seven years for transaction records to meet AML requirements, after which it is securely destroyed.

Your Rights

Under the Australian Privacy Principles, you have the right to access, correct, or update your personal information held by us. You may request details on how your data is processed, restrict certain uses, or withdraw consent for non-essential processing. To exercise these rights or lodge a complaint about a privacy breach, contact us; we will respond promptly and facilitate access where practicable, subject to legal exemptions.

Cookies and Tracking

We use cookies and similar tracking technologies to enhance site functionality, analyse usage patterns, and personalise your experience. These collect technical data like IP addresses and browser types, with options to manage preferences via cookie settings. Our use complies with Australian privacy laws and supports essential operations and analytics.

Contact Us

For privacy concerns, rights requests, or questions about this policy, please contact our Privacy Officer.